Message Us
We are not able to perform transactions or account maintenance through messages. Please contact us directly or send us a secured message through digital banking for all other inquiries.
You can also send us a text message at 217-278-7700.
Contact Us
How Can We Help You?
We’re here for you! Let us know about any questions you may have and our helpful staff will be right there to assist. We offer multiple methods for you to reach us so you can choose the one that fits you the best!
Give Us a Call
If you want to speak to one of our representatives, just give us a call!
Local: 217-278-7700
Toll Free: 877-678-4328
Visit a Branch
We have a number of branches in the Central Illinois area. Feel free to stop in and work with our friendly, helpful staff.
To schedule an appointment, click here.
Hours
Service Center
Our helpful representatives are happy to take your call!
Phone: 217-278-7700
M-F: 7:00 am – 7:00 pm
Sat: 9:00 am – 5:00 pm
iTalk - Touch Tone Teller
Manage your accounts by phone call! Touch Tone Teller (iTalk) allows you to check account balances, transfer funds, review cleared checks, make check withdrawals and make loan payments. When you dial the Touch Tone Teller (iTalk) line for the first time you will need your account number or debit card number, your full social security number, and your date of birth to access your account.
To Use iTalk:
- Call 217-244-2131 or toll free at 800-821-7574.
- Follow the menu options.
Report a lost or stolen card
Debit Card
To report lost or stolen cards: 866-529-1551
If calling from outside U.S.: 727-571-2200
VISA® Credit Card
Customer Service: 866-264-1330 or 866-820-3916
To report lost or stolen cards: 800-449-7728
If calling from outside U.S.: 727-299-2449 (call collect)
My Illinois Rewards: 800-657-8125