Meet Bill

 

Who is Bill?

Bill is UICCU’s Artificial Intelligence voice attendant! Bill can answer questions, help you find resources on our website, provide account information, facilitate transactions, and more.

 

Is calling Bill secure?

Absolutely! Bill delivers exceptional member service and will completely authenticate our members prior to assisting with more in-depth inquiries. 

 

What questions will Bill be able to answer?

Here are just some of the things Bill can help with:

  • Routing Number
  • Branch Hours
  • Send a link to our Rates
  • Scheduling an Appointment
  • Digital Banking Enrollment, Forgot Password, or Forgot Username
  • Registering for e-Statements
  • Balance Inquiries or Transaction History
  • Making a transfer or loan payment within the same account
  • Applying for membership, share, or loan
  • Updating Phone Number Information

 

Why Use Bill?

At UICCU, we are committed to bringing our members the best customer service experience. That means utilizing the most up-to-date technology and providing our members with a variety of options for how they communicate with us! 

 

FAQs

Q: When is Bill available to help?

  • Bill is available to help 24/7 – even on holidays and weekends!

Q: What if my question is too complicated for Bill?

  • In the event Bill is unable to authenticate or receives a more complex inquiries, Bill will forward the caller to our Service Center.

Q: How accurate is Bill?

  • Very accurate! Bill can accurately respond to many different questions and is continuously learning to answer more and more questions.

Q: What languages does Bill respond to?

  • Bill is able to understand and respond in English.

Q: What information do I have to give in order to use Bill?

  • Bill can answer basic questions with no additional information needed from you. In order to get account specific information, you will need to provide you member number and the last four numbers of your SSN, debit card, or credit card.

Q: Can Bill put me in touch with a member service representative?

  • Yes! If the request is too complicated for Bill to assist, he will transfer you to a member service representative.