Contact Us

How Can We Help You?

We’re here for you! Let us know about any questions you may have and our helpful staff will be right there to assist. We offer multiple methods for you to reach us so you can choose the one that fits you the best!


Send Us a Message

For general inquires, we offer online messaging to help you save some time and get back to your day!

Send Message

Give Us a Call

If you want to speak to one of our representatives, just give us a call!

Local: 217-278-7700

Toll Free: 877-678-4328

branch icon

Visit a Branch

We have three branches in the Champaign-Urbana area. Feel free to stop in and work with our friendly, helpful staff.

*In response to Coronavirus COVID-19, First Street and Five Points tellers open in the lobby and drive-up. Member Service open by appointment only. Illini Union and the office inside Carle Main campus are temporarily closed.

Schedule an Appointment



We offer three branch locations in the Champaign-Urbana area. Please click below to see a listing of all branch hours.

Branch Hours

Service Center

Our helpful representatives are happy to take your call!

Phone: 217-278-7700

M-F: 7:00 am – 7:00 pm

Sat: 9:00 am – 5:00 pm

iTalk - Touch Tone Teller

Manage your accounts by phone call! Touch Tone Teller (iTalk) allows you to check account balances, transfer funds, review cleared checks, make check withdrawals and make loan payments. When you dial the Touch Tone Teller (iTalk) line for the first time you will need your account number or debit card number, your full social security number, and your date of birth to access your account.

To Use iTalk:

  1. Call 217-244-2131 or toll free at 800-821-7574.
  2. Follow the menu options.

Report a Lost or Stolen Card

Debit Card

To report lost or stolen cards: (866) 529-1551
If calling from outside U.S.: (727) 572-7723

VISA® Credit Card

Customer Service: 866-264-1330 or 866-820-3916
To report lost or stolen cards: 800-449-7728
If calling from outside U.S.: 727-299-2449 (call collect)
My Illinois Rewards: 800-657-8125